C2 InterAction is a process automation module that makes it possible to add complex scenarios to C2 Enterprise.

C2 InterAction, with its impressive memory, manages workflow, deadlines and priorities. It co-ordinates, dispatches and follows up. This sophisticated module can also launch modular actions depending on results, assign requests and modify the status or priority of a request, based on predetermined situations.

Proactive event management!

C2 InterAction can also send e-mail to your customers or employees, and send messages to agents, technicians or administrators via e-mail, pager, or display them directly on their screen.

C2 InterAction can :

• - Process automated requests in real-time
• - Define your business processes by integrating actions to perform according   to predetermined conditions
• - Offer various management rules to choose, which are presented in an intuitive   tree structure
• - Maintain a history and detailed log of past activities