C2 WebResource enables you to access C2 Enterprise with a Web browser. This means your agents can access C2 Enterprise’s main features from any Web-enabled device, such as a workstation, home computer or mobile phone.

No installation on the workstation is required. An IP protocol offers secure network access to on an intranet, extranet or the Internet.

With C2 WebResource, you radically broaden your horizons. Your agents can now leverage C2 Enterprise’s strong after-sales service wherever they are. They can open and close requests, consult and modify a contact’s profile and have access to the same wealth of information as if they were onsite at your organization. Technicians or agents who are always on the road can therefore complete their requests wherever they are.

The following are its main features :

• - Manage requests and tasks
• - Manage customers
• - Consult customer history
• - Quickly search requests and consult FAQs
• - Generate reports
• - E-mail requests
• - Manage inventory

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